Service Needs

Reference No.

N-0052

Title

Guiding Robot for a Showroom

Business Needs / Challenges

Human resources are always needed for the guiding service at some public museums and service centres of government departments. A guiding robot can provide pleasant reception and touring services to visitors with less manpower overheads, and also provide visitors with a new and innovative experience.

Application Areas

Education
Recreation and Culture

Expected Outcomes

A guiding robot will serve as a smart receptionist to greet visitors on entry, guide visitors to access and tour around showcases and act like a real customer service agent to serve visitors. The guiding robot can chat with the visitors and respond to questions from visitors. With the integration of machine learning technology, it will also be able to continuously improve its chatting and responding skills and give more close-fitting replies to visitors’ queries. It is expected that the guiding robot will bring the visitors a pleasant, contemporary and innovative visiting experience.

Technologies to be Used

Artificial Intelligence (AI)
Internet of Things (IoT)
Machine Learning
Robotic Process Automation