Service Needs

Reference No.

N-0067

Title

Multipurpose System for Case Management

Business Needs / Challenges

In managing our cases, there are different areas of work.  The major areas include funding application processing, and the follow-up work arising from approval of applications (such as monitoring of resources allocation and use, as well as provision of administrative support). The whole management is a matter of years, involving strenuous procedures and document processing.  At present, we are relying on an enormous amount of human resources to ensure all cases are being managed in a prudent manner.

Application Areas

Development

Expected Outcomes

In order to save manual efforts, we expect that the system will help to streamline the application and follow-up procedures, and to execute document processing.  We also expect that the system will allow room and flexibility to develop further functions in the future to support, for example, other ancillary procedures and data analytics.

Technologies to be Used

Artificial Intelligence (AI)
Data Analytics
Robotic Process Automation