I&T Solution

Reference No.

S-0330

Solution Name

Chatbot, AI and NLP Management Solution

Solution Description

CONVERSATIONAL USER EXPERIENCE
Chatbots offer a new and flexible way for businesses to create a brand new experience for mobile users. Chatbot responses are conversational, it can give personalised suggestions, answer enquiries, process orders, show the effect of certain product or update the latest news stories etc.

NATURAL LANGUAGE PROCESSING
Understand Cantonese, Mandarin and More

We can design bot that uses Natural Language Processing (NLP) to understand the meaning behind what you’re saying so it can respond appropriately. Modern NLP relies on machine learning, which means the bot is continually learning from the conversations it’s having and improving its own performance.

ARTIFICIAL INTELLIGENCE
Provide Personal Recommendations via Machine Learning

Do you know 35% of what consumers purchase on Amazon and 75% of what they watch on Netflix come from product recommendations? Our bot can be trained to learn what user likes or dislikes and make personalized recommendations about your products.

Application Areas

Broadcasting
City Management
Climate and Weather
Commerce and Industry
Development
Education
Employment and Labour
Environment
Finance
Food
Health
Housing
Infrastructure
Law and Security
Population
Recreation and Culture
Social Welfare
Transport

Technologies Used

Artificial Intelligence (AI)
Machine Learning
Natural Language Processing

Use Case

Use case 1
Our chatbots enable customers to engage with utility services via a self-service experience, that is efficient and awesome. Check for plan usage and purchase bonus service options on Facebook and WeChat. Buy prepaid plans and recharge data plan without the need of visiting a store. Troubleshoot for customers who need advices to install new equipment, modify service plans and connects with a live agent if needed.
Goal: Drive revenue via various messaging channels and provide scalable services to customers with immediate response.
Functionality: Mobile Usage Data, Consumption Controls, eCommerce Integration, Step-by-step Troubleshooting, Surveys
Integration with: Product Database, CRM Software, Support Ticketing Software, Plan and Billing Database

Use case 2
we had deployed the chatbot for government sector and other public institutions for help desk support

Company / Organisation Name

Master Concept (HK) Ltd

Email Address

dicky.leung@hkmci.com

Telephone Number

92769810

Website

www.hkmci.com

Address

5/F., New Media Tower, 82 Hung To Road, Kwun Tong, Kowloon.

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.