I&T Solution

Reference No.

S-0646

Solution Name

ChatEnquiry

Solution Description

•	Information retrieval and summarisation tools powered by Generative AI to help organisations ultimately achieve "Business Automation". 使用生成式人工智能技術的檢索及摘要工具，幫助機構最終達致“業務過程自動化”

•	Using Retrieval Augmented Generation (RAG) workflow, in addition to basic search and abstract functions in internal documents or external websites, it can also be customised to support document classification and analysis, etc. 使用檢索增強生成(RAG)技術，除了可以在內部文件或外部網站中進行基本檢索及摘要功能，亦可以客製化地支援文件分類及分析等功能。
•	Supporting multi-turn conversation and data retrieval for tables and graphs, providing sources for reference after each response.支援多輪對話及支援針對表格和圖形的資料檢索，並為每一個回應提供資料來源以供參考。
•	Supporting understanding and reading domain knowledge within companies or industries. 支援理解及讀取公司或行業內獨有資訊。

•	Supporting handling complex inquiries that require calculation processing, scenario simulation, and include industry-specific terminology. 支援處理需要算術處理、情景模擬、以及包括業內專有名詞的複雜提問。
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•	Providing support for multiple languages including English, Putonghua, and Cantonese. 支援多種語言，包括英語、普通話和粵語。

•	Supporting on cloud and local on-premises deployment, implemented on various AI infrastructures both Nvidia CUDA and Huawei CANN platforms. 支援雲端和本地部署，能在各種人工智能基礎設施上實行，包括輝達CUDA和華為CANN平台。

Application Areas

Broadcasting
City Management
Climate and Weather
Commerce and Industry
Development
Education
Employment and Labour
Environment
Finance
Food
Health
Housing
Infrastructure
Law and Security
Population
Recreation and Culture
Social Welfare
Transport

Technologies Used

Artificial Intelligence (AI)
Augmented Reality
Blockchain
Cloud Computing
Data Analytics
Deep Learning
Internet of Things (IoT)
Machine Learning
Mixed Reality
Mobile Technologies
Natural Language Processing
Predictive Analytics
Quantum Computing
Radio Frequency Identification (RFID)
Robotic Process Automation
Video Analytics
Virtual Reality

Use Case

Accurately and efficiently obtain the information asked by users. The obtained information can match the specific action content of the department, thereby achieving the goal of business automation: 準確並高效地獲取用戶提問的資料，取得的資料可以配合部門特定行動內容，從而達到業務自動化的目標:
•	Data Analytics 資料分析
•	Data Classification 資料分類
•	Auto Routing 分流並分派各類型文件或信件
•	Auto Form Filling 自動填妥各類型表格
•	Generate E-mail / Report 生成各類型的文件
•	Compare Different Types of Data 比較不同類型資料
•	Provide Recommendation 提供建議
•	Provide Assessment 提供評估
•	Social Media & Web Integration 與各類型社群媒體 / 網站進行整合
•	Database / System Integration與各類型數據庫/系統進行整合

Company / Organisation Name

Expert Systems Limited

Email Address

norman.yuen@expertsystems.com.hk

Telephone Number

21683877

Website

https://www.expertsystems.com.hk

Address

22/F Yen Sheng Centre, 64 Hoi Yuen Road, Kwun Tong, Kowloon

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.