创新及科技解决方案

解决方案编号

S-0121

解决方案名称

追一科技聊天機器人與NLP應用

解决方案描述

We are an AI company with special focus on natural language processing (NLP) and deep learning. Since founded in 2016, we have had multiple chatbot project experiences for over 100 key accounts covering finance, telecom, internet, utility and other industries. Our clients include China Merchants Bank, PICC, Futu Securities, DiDi, China Mobile, Ctrip, etc. We can deploy our service via web page (H5), App, Wechat, Whatsapp and other common instant messengers. The chatbot can cover general FAQ, task completion and knowledge-based inquiry. Our chatbot can understand users' real intents, answer the question, generate a work order, and guide the users to complete a task/request step by step (i.e. a maintenance request) via conversational UI. We demonstrate a track record, including average 90%+ of accuracy and help our clients significantly reduce the pressure from customer service and increase the self-resolution rate to 80%. Our project team includes project manager, system architecture, data manager and product manager who together ensure the service quality and excellent result. In addition, the advantage of our chatbot system is it only requires light and smart maintenance effort that a normal trained employee can handle it. We believe our solution can significantly reduce workforce and release human for cognitive and creative tasks.

应用领域

财经
运输
卫生
人口
工商业
气象
社会福利
房屋
法律及保安
城市管理
教育
就业及劳工

使用的技术

数据分析
人工智能
云端运算
自然语言处理
机器学习
深度学习

使用例子

ZhuiYi developed a chatbot project for China Merchants Bank which is the largest retail bank in China. Our chatbot connects to 2 channels: App and Wechat Official Account, for banking customer to access account and banking service. For example, customer can ask general service question about the bank or products/services or manage banking accounts. In addition to the simple request, customer can also access to more completed services, such as credit card limit increase or installment plan application. We help CMB manage over 5,000 pieces of data and cover more than 60,000 inquires every day. We also achieved 95% accuracy of intention recognition and 80% self-resolution rate. Furthermore, for more complicated issue, chatbot can also transfer customer to proper agent based on the request category and agent's speciality. Overall the first-time resolution rate is improved. 

In addition to chatbot project, ZhuiYi also tackles other NLP related projects, such as phone bot, AI assistant to human, and NLP-based OCR.

公司／机构名称

追一科技香港有限公司

电邮地址

terryke@wezhuiyi.com

电话号码

5395 6361

网址

zhuiyi.ai/en

地址

28F Sunshine Plaza, 353 Lockhart Road, Wanchai Hong Kong

如政府部门对创新及科技解决方案进行概念验证或验证技术请联系智慧政府创新实验室