创新及科技解决方案

解决方案编号

S-0236

解决方案名称

Workflow automation solution

解决方案描述

Our workflow automation solution helps you get rid of the inefficient processes, transforming manual, time-consuming tasks into automated processes that require only a few simple clicks in order to maximize time and efficiency. Our solution also pulls data from multiple sources and automatically generates customized documents in your choice of formats: Word, Excel, PowerPoint, and PDF. More importantly, our solution enables you to analyze, optimize, and govern how your workflows are performing, identify patterns, and pinpoint and resolve new bottlenecks to drive process optimization.

应用领域

运输
财经
卫生
发展
环境
广播
人口
工商业
气象
社会福利
房屋
法律及保安
城市管理
食物
基础设施
康乐及文化
教育
就业及劳工

使用的技术

数据分析
人工智能
云端运算
机械人流程自动化

使用例子

Different bureaux and departments of the government receive tons of enquiries from the citizens every day. With the Intelligent Process Automation in our solution, it’s easy to save time and make better use of talent when you automate common Help Desk tasks – it can help assigning tickets to specific employees, tracking response metrics, and even accessing the support portal itself. When you automate and integrate critical information, required information is automatically captured and notifications are sent to keep requests moving along. The system will also automatically assign an owner and a due date and prioritize or escalate overdue tickets. Integrating knowledge bases allows your team to provide faster and more accurate responses to the citizens.

公司／机构名称

KBQuest Hong Kong Limited

电邮地址

pau@kbquest.com

电话号码

6499 8698

网址

www.kbquest.com

地址

11/F, Chao’s Building, 145 Bonham Strand, Sheung Wan, Hong Kong

如政府部门对创新及科技解决方案进行概念验证或验证技术请联系智慧政府创新实验室