创新及科技解决方案

解决方案编号

S-0240

解决方案名称

多語種語音助手

解决方案描述

Mobile App with multilingual voice and text capability for speakers of any language. Make requests, ask for information, change schedule provide content on voice request. Instant reply to intents comes back and if in multilingual mode, request is sent out, translated and sent back in speaker's language. Cloud management system logs all requests (in any language). See bottlenecks, manage realtime communication, take action on popular requests. Use cases: facilities management, hospitality, hotels, tourism, events, exhibitions, healthcare, banking, insurance, government information (COVID-19)

应用领域

财经
卫生
工商业
法律及保安
城市管理
教育
就业及劳工

使用的技术

数据分析
人工智能
云端运算
机械人流程自动化
自然语言处理
机器学习
物联网
流动技术
深度学习

使用例子

Government departments can each have a voice assistant and chatbot which provides information in multiple languages. The App is triggered by voice and/or text can provide simple information in realtime, answers to requests, booking for appointments, deliver documents to a mobile device.
Benefits: Reduce labour cost for servicing information and enhance and/or take over the job of a call centre. Provide realtime updates to information on the cloud. Analyses which information is most popular.
Reduced cost and time to set up compared to other alternative voice solutions: Our model uses elastic intent modelling so we only need to train a single intent and the model replicates all variations.  Single language training model replicated to all other languages so no need to pay for development for each language added.
Cost: setup fee for identifying and modelling the base intents. Monthly license fee to cover the requests to the cloud server.  Cloud deployment - No capex needed.

公司／机构名称

Smoothweb Technologies Limited

电邮地址

brendanmcmahon@smoothweb.com

电话号码

+852 61141900

网址

https://smoothweb.com

地址

1201-1206 Cyberport 2, 100 Cyberport Road, Telegraph Bay, Hong Kong

如政府部门对创新及科技解决方案进行概念验证或验证技术请联系智慧政府创新实验室