创新及科技解决方案

解决方案编号

S-0330

解决方案名称

Chatbot, AI and NLP Management Solution

解决方案描述

CONVERSATIONAL USER EXPERIENCE
Chatbots offer a new and flexible way for businesses to create a brand new experience for mobile users. Chatbot responses are conversational, it can give personalised suggestions, answer enquiries, process orders, show the effect of certain product or update the latest news stories etc.

NATURAL LANGUAGE PROCESSING
Understand Cantonese, Mandarin and More

We can design bot that uses Natural Language Processing (NLP) to understand the meaning behind what you’re saying so it can respond appropriately. Modern NLP relies on machine learning, which means the bot is continually learning from the conversations it’s having and improving its own performance.

ARTIFICIAL INTELLIGENCE
Provide Personal Recommendations via Machine Learning

Do you know 35% of what consumers purchase on Amazon and 75% of what they watch on Netflix come from product recommendations? Our bot can be trained to learn what user likes or dislikes and make personalized recommendations about your products.

应用领域

运输
财经
卫生
发展
环境
广播
人口
工商业
气象
社会福利
房屋
法律及保安
城市管理
食物
基础设施
康乐及文化
教育
就业及劳工

使用的技术

人工智能
自然语言处理
机器学习

使用例子

Use case 1
Our chatbots enable customers to engage with utility services via a self-service experience, that is efficient and awesome. Check for plan usage and purchase bonus service options on Facebook and WeChat. Buy prepaid plans and recharge data plan without the need of visiting a store. Troubleshoot for customers who need advices to install new equipment, modify service plans and connects with a live agent if needed.
Goal: Drive revenue via various messaging channels and provide scalable services to customers with immediate response.
Functionality: Mobile Usage Data, Consumption Controls, eCommerce Integration, Step-by-step Troubleshooting, Surveys
Integration with: Product Database, CRM Software, Support Ticketing Software, Plan and Billing Database

Use case 2
we had deployed the chatbot for government sector and other public institutions for help desk support

公司／机构名称

Master Concept (HK) Ltd

电邮地址

dicky.leung@hkmci.com

电话号码

92769810

网址

www.hkmci.com

地址

5/F., New Media Tower, 82 Hung To Road, Kwun Tong, Kowloon.

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