创新及科技解决方案

解决方案编号

S-0392

解决方案名称

人工智能服務大使 (語音識別和文字識別)

解决方案描述

We are specialized in Artificial Intelligence (A.I.), Machine learning, NLP technology by delivering tailor-made AI springboard for businesses to innovate beyond the horizons.
We have an A.I. virtual agent for smart concierge, it equipped with vivid emotions, detailed facial expressions and body gestures. It can help to solve different customer's enquiries, providing form-filling advice at service counters.  It can provide advice on form filling, and answer application-related enquiry with less manpower overheads at service counters.  

It has integrated with machine learning technology, able to continuously improve its chatting and responding skills and give more close-fitting replies to visitors’ other enquiries.

A.I. customer service in today’s society often focus on voice related supports only, our innovation A.I. ambassador is designed to change the norm and bring in animated avatar characters, complete with emotion, gestures to add the human-touch elements to the virtual assistance world.  

With the added of human-touch, we hope to provide a more comprehensive customer service solution to replace the previously manned customer servicing.

Moreover, it has powerful A.I. functionalities:

●	Machine Learning NLP Conversational Chatbot
Use of NLP technology for voice-to-voice conversational  interaction

●	Animated A.I. Service Agent
Animated avatar to create branding Ambassador

●	Age and Gender detection
Age and Gender detection to recommend products to the target customers   

●	Form filling OCR
Embedded with OCR technology in order to scan the documents and auto fill in forms

●	People Counting and waiting time
Count the number of people and the time spend with the A.I. Ambassador

●	Interface with "iAM Smart"
Personal details can be retrieved from "iAM Smart" and auto fill into the form

●	QR Code Recognition
Embedded QR code reader to meet business needs

●	Payment Gateway
Integration with Octopus, Credit Card, Alipay

●	Smart Notification
Send notification via WeChat, Whatsapp, Email, SMS, Facebook Messenger, etc

●	Multi-lingual support
Support  English, Traditional Chinese, Simplified Chinese, or other languages

应用领域

运输
财经
卫生
发展
环境
广播
人口
工商业
气象
社会福利
房屋
法律及保安
城市管理
食物
基础设施
康乐及文化
教育
就业及劳工

使用的技术

预测分析
数据分析
人工智能
云端运算
机械人流程自动化
自然语言处理
机器学习
流动技术
深度学习
影像分析

使用例子

In every public services department, there are always needed a receptionist or concierge for speaking to customers, answering customers' enquires, providing information, form-filling advice at service counters.  

The 24x7 A.I. Ambassador can help to reduce the human resource or workload at service counters. It can help to provide answers and advices on all the above functions. With the integration of machine learning technology, it will also be able to continuously improve its chatting and responding skills and give more close-fitting replies to visitors’ other enquiries.  

A.I. customer service in today’s society often focus on text-based related supports only, our innovation A.I. ambassador is designed to change the norm and bring in animated avatar characters, complete with emotion, gestures to add the human-touch elements to the virtual assistance world.  With the added of human-touch, we hope to provide a more comprehensive customer service solution to replace the previously manned customer servicing.

Moreover, our A.I. Ambassador also can interface with "iAM Smart", to retrieve the personal details and auto fill in forms. It can save lot of time for filling in the forms.

公司／机构名称

創意世紀科技有限公司

电邮地址

info@innocorn.com

电话号码

34662531

网址

www.innocorn.com

地址

Units 801-803, Level 8, Core C, Cyberport 3, 100 Cyberport Road

如政府部门对创新及科技解决方案进行概念验证或验证技术请联系智慧政府创新实验室