創新及科技解決方案

解決方案編號

S-0716

解決方案名稱

Smart license processing virtual robot

解決方案描述

Licensing departments face challenges with paper-based applications, requiring manual effort to verify information. This leads to lengthened processing time. Our cutting-edge solution leverages Artificial Intelligence(AI), Machine Learning(ML), Optical Character Recognition(OCR), and Robotic Process Automation(RPA) to streamline the license application process, boost efficiency and slash processing time. Technologies Utilised: OCR - Extracts text from unstructured formats (scanned forms, notes, etc.); RPA - Orchestrates end-to-end workflows (data entry, validation, notifications, etc.); AI/ML - Validates data integrity, detects anomalies, and prioritises applications; Integrates with existing workflow and documentation management (DMS) system - Connects OCR/RPA tools with existing e-workflow systems and databases

應用領域

工商業

環境

食物

衛生

法律及保安

使用的技術

人工智能

Image Recognition

機器學習

機械人流程自動化

使用例子

Error Reduction - By leveraging OCR validation, we slash manual data-entry errors in business registration checks and document verification, elevating precision levels across the board. Compliance Assurance - Ensuring consistent adherence to health, building, fire safety and other legislations through automated preliminary screening process. Speedy Processing - Experience rapid licensing approvals with our smart system, streamlining approval time from months to weeks. By automating pre-screening and inspection coordination, we streamline the process for better public service. Enhanced Transparency - Drive transparency and efficiency by providing applicants with real-time application status updates via interactive preliminary screening results through dashboards, enabling site inspection(s) to be coordinated once all the relevant documents are received and accepted for officers to optimise workloads and inspection schedules for superior licensing service delivery. Summary of Expected Outcomes: 60–70% Reduction in Manual Effort: Automate data entry, validation, and routing tasks. 50% Faster Processing: Cut turnaround time by automating pre-screening and follow-ups. Improved Compliance: Reduce errors in document verification by 40% through AI-driven checks. Enhanced Transparency: Real-time status updates for applicants via integrated SMS/email alerts.

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