創新及科技解決方案

解決方案編號

S-0121

解決方案名稱

追一科技聊天機器人與NLP應用

解決方案描述

We are an AI company with special focus on natural language processing (NLP) and deep learning. Since founded in 2016, we have had multiple chatbot project experiences for over 100 key accounts covering finance, telecom, internet, utility and other industries. Our clients include China Merchants Bank, PICC, Futu Securities, DiDi, China Mobile, Ctrip, etc. We can deploy our service via web page (H5), App, Wechat, Whatsapp and other common instant messengers. The chatbot can cover general FAQ, task completion and knowledge-based inquiry. Our chatbot can understand users' real intents, answer the question, generate a work order, and guide the users to complete a task/request step by step (i.e. a maintenance request) via conversational UI. We demonstrate a track record, including average 90%+ of accuracy and help our clients significantly reduce the pressure from customer service and increase the self-resolution rate to 80%. Our project team includes project manager, system architecture, data manager and product manager who together ensure the service quality and excellent result. In addition, the advantage of our chatbot system is it only requires light and smart maintenance effort that a normal trained employee can handle it. We believe our solution can significantly reduce workforce and release human for cognitive and creative tasks.

應用領域

財經
城市管理
法律及保安
房屋
工商業
教育
就業及勞工
氣象
人口
社會福利
衛生
運輸

使用的技術

機器學習
人工智能
深度學習
數據分析
雲端運算
自然語言處理

使用例子

ZhuiYi developed a chatbot project for China Merchants Bank which is the largest retail bank in China. Our chatbot connects to 2 channels: App and Wechat Official Account, for banking customer to access account and banking service. For example, customer can ask general service question about the bank or products/services or manage banking accounts. In addition to the simple request, customer can also access to more completed services, such as credit card limit increase or installment plan application. We help CMB manage over 5,000 pieces of data and cover more than 60,000 inquires every day. We also achieved 95% accuracy of intention recognition and 80% self-resolution rate. Furthermore, for more complicated issue, chatbot can also transfer customer to proper agent based on the request category and agent's speciality. Overall the first-time resolution rate is improved. 

In addition to chatbot project, ZhuiYi also tackles other NLP related projects, such as phone bot, AI assistant to human, and NLP-based OCR.

公司／機構名稱

追一科技香港有限公司

電郵地址

terryke@wezhuiyi.com

電話號碼

5395 6361

網址

zhuiyi.ai/en

地址

28F Sunshine Plaza, 353 Lockhart Road, Wanchai Hong Kong

如政府部門對創新及科技解決方案進行概念驗證或驗證技術請聯繫智慧政府創新實驗室。