創新及科技解決方案

解決方案編號

S-0236

解決方案名稱

Workflow automation solution

解決方案描述

Our workflow automation solution helps you get rid of the inefficient processes, transforming manual, time-consuming tasks into automated processes that require only a few simple clicks in order to maximize time and efficiency. Our solution also pulls data from multiple sources and automatically generates customized documents in your choice of formats: Word, Excel, PowerPoint, and PDF. More importantly, our solution enables you to analyze, optimize, and govern how your workflows are performing, identify patterns, and pinpoint and resolve new bottlenecks to drive process optimization.

應用領域

財經
城市管理
發展
法律及保安
房屋
工商業
廣播
環境
基礎設施
教育
就業及勞工
康樂及文化
氣象
人口
社會福利
食物
衛生
運輸

使用的技術

機械人流程自動化
人工智能
數據分析
雲端運算

使用例子

Different bureaux and departments of the government receive tons of enquiries from the citizens every day. With the Intelligent Process Automation in our solution, it’s easy to save time and make better use of talent when you automate common Help Desk tasks – it can help assigning tickets to specific employees, tracking response metrics, and even accessing the support portal itself. When you automate and integrate critical information, required information is automatically captured and notifications are sent to keep requests moving along. The system will also automatically assign an owner and a due date and prioritize or escalate overdue tickets. Integrating knowledge bases allows your team to provide faster and more accurate responses to the citizens.

公司／機構名稱

KBQuest Hong Kong Limited

電郵地址

pau@kbquest.com

電話號碼

6499 8698

網址

www.kbquest.com

地址

11/F, Chao’s Building, 145 Bonham Strand, Sheung Wan, Hong Kong

如政府部門對創新及科技解決方案進行概念驗證或驗證技術請聯繫智慧政府創新實驗室。