創新及科技解決方案

解決方案編號

S-0240

解決方案名稱

多語種語音助手

解決方案描述

Mobile App with multilingual voice and text capability for speakers of any language. Make requests, ask for information, change schedule provide content on voice request. Instant reply to intents comes back and if in multilingual mode, request is sent out, translated and sent back in speaker's language. Cloud management system logs all requests (in any language). See bottlenecks, manage realtime communication, take action on popular requests. Use cases: facilities management, hospitality, hotels, tourism, events, exhibitions, healthcare, banking, insurance, government information (COVID-19)

應用領域

財經
城市管理
法律及保安
工商業
教育
就業及勞工
衛生

使用的技術

機器學習
機械人流程自動化
流動技術
人工智能
深度學習
數據分析
物聯網
雲端運算
自然語言處理

使用例子

Government departments can each have a voice assistant and chatbot which provides information in multiple languages. The App is triggered by voice and/or text can provide simple information in realtime, answers to requests, booking for appointments, deliver documents to a mobile device.
Benefits: Reduce labour cost for servicing information and enhance and/or take over the job of a call centre. Provide realtime updates to information on the cloud. Analyses which information is most popular.
Reduced cost and time to set up compared to other alternative voice solutions: Our model uses elastic intent modelling so we only need to train a single intent and the model replicates all variations.  Single language training model replicated to all other languages so no need to pay for development for each language added.
Cost: setup fee for identifying and modelling the base intents. Monthly license fee to cover the requests to the cloud server.  Cloud deployment - No capex needed.

公司／機構名稱

Smoothweb Technologies Limited

電郵地址

brendanmcmahon@smoothweb.com

電話號碼

+852 61141900

網址

https://smoothweb.com

地址

1201-1206 Cyberport 2, 100 Cyberport Road, Telegraph Bay, Hong Kong

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