創新及科技解決方案

解決方案編號

S-0330

解決方案名稱

Chatbot, AI and NLP Management Solution

解決方案描述

CONVERSATIONAL USER EXPERIENCE
Chatbots offer a new and flexible way for businesses to create a brand new experience for mobile users. Chatbot responses are conversational, it can give personalised suggestions, answer enquiries, process orders, show the effect of certain product or update the latest news stories etc.

NATURAL LANGUAGE PROCESSING
Understand Cantonese, Mandarin and More

We can design bot that uses Natural Language Processing (NLP) to understand the meaning behind what you’re saying so it can respond appropriately. Modern NLP relies on machine learning, which means the bot is continually learning from the conversations it’s having and improving its own performance.

ARTIFICIAL INTELLIGENCE
Provide Personal Recommendations via Machine Learning

Do you know 35% of what consumers purchase on Amazon and 75% of what they watch on Netflix come from product recommendations? Our bot can be trained to learn what user likes or dislikes and make personalized recommendations about your products.

應用領域

財經
城市管理
發展
法律及保安
房屋
工商業
廣播
環境
基礎設施
教育
就業及勞工
康樂及文化
氣象
人口
社會福利
食物
衛生
運輸

使用的技術

機器學習
人工智能
自然語言處理

使用例子

Use case 1
Our chatbots enable customers to engage with utility services via a self-service experience, that is efficient and awesome. Check for plan usage and purchase bonus service options on Facebook and WeChat. Buy prepaid plans and recharge data plan without the need of visiting a store. Troubleshoot for customers who need advices to install new equipment, modify service plans and connects with a live agent if needed.
Goal: Drive revenue via various messaging channels and provide scalable services to customers with immediate response.
Functionality: Mobile Usage Data, Consumption Controls, eCommerce Integration, Step-by-step Troubleshooting, Surveys
Integration with: Product Database, CRM Software, Support Ticketing Software, Plan and Billing Database

Use case 2
we had deployed the chatbot for government sector and other public institutions for help desk support

公司／機構名稱

Master Concept (HK) Ltd

電郵地址

dicky.leung@hkmci.com

電話號碼

92769810

網址

www.hkmci.com

地址

5/F., New Media Tower, 82 Hung To Road, Kwun Tong, Kowloon.

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