創新及科技解決方案

解決方案編號

S-0392

解決方案名稱

人工智能服務大使 (語音識別和文字識別)

解決方案描述

We are specialized in Artificial Intelligence (A.I.), Machine learning, NLP technology by delivering tailor-made AI springboard for businesses to innovate beyond the horizons.
We have an A.I. virtual agent for smart concierge, it equipped with vivid emotions, detailed facial expressions and body gestures. It can help to solve different customer's enquiries, providing form-filling advice at service counters.  It can provide advice on form filling, and answer application-related enquiry with less manpower overheads at service counters.  

It has integrated with machine learning technology, able to continuously improve its chatting and responding skills and give more close-fitting replies to visitors’ other enquiries.

A.I. customer service in today’s society often focus on voice related supports only, our innovation A.I. ambassador is designed to change the norm and bring in animated avatar characters, complete with emotion, gestures to add the human-touch elements to the virtual assistance world.  

With the added of human-touch, we hope to provide a more comprehensive customer service solution to replace the previously manned customer servicing.

Moreover, it has powerful A.I. functionalities:

●	Machine Learning NLP Conversational Chatbot
Use of NLP technology for voice-to-voice conversational  interaction

●	Animated A.I. Service Agent
Animated avatar to create branding Ambassador

●	Age and Gender detection
Age and Gender detection to recommend products to the target customers   

●	Form filling OCR
Embedded with OCR technology in order to scan the documents and auto fill in forms

●	People Counting and waiting time
Count the number of people and the time spend with the A.I. Ambassador

●	Interface with "iAM Smart"
Personal details can be retrieved from "iAM Smart" and auto fill into the form

●	QR Code Recognition
Embedded QR code reader to meet business needs

●	Payment Gateway
Integration with Octopus, Credit Card, Alipay

●	Smart Notification
Send notification via WeChat, Whatsapp, Email, SMS, Facebook Messenger, etc

●	Multi-lingual support
Support  English, Traditional Chinese, Simplified Chinese, or other languages

應用領域

財經
城市管理
發展
法律及保安
房屋
工商業
廣播
環境
基礎設施
教育
就業及勞工
康樂及文化
氣象
人口
社會福利
食物
衛生
運輸

使用的技術

機器學習
機械人流程自動化
流動技術
人工智能
深度學習
數據分析
影像分析
預測分析
雲端運算
自然語言處理

使用例子

In every public services department, there are always needed a receptionist or concierge for speaking to customers, answering customers' enquires, providing information, form-filling advice at service counters.  

The 24x7 A.I. Ambassador can help to reduce the human resource or workload at service counters. It can help to provide answers and advices on all the above functions. With the integration of machine learning technology, it will also be able to continuously improve its chatting and responding skills and give more close-fitting replies to visitors’ other enquiries.  

A.I. customer service in today’s society often focus on text-based related supports only, our innovation A.I. ambassador is designed to change the norm and bring in animated avatar characters, complete with emotion, gestures to add the human-touch elements to the virtual assistance world.  With the added of human-touch, we hope to provide a more comprehensive customer service solution to replace the previously manned customer servicing.

Moreover, our A.I. Ambassador also can interface with "iAM Smart", to retrieve the personal details and auto fill in forms. It can save lot of time for filling in the forms.

公司／機構名稱

創意世紀科技有限公司

電郵地址

info@innocorn.com

電話號碼

34662531

網址

www.innocorn.com

地址

Units 801-803, Level 8, Core C, Cyberport 3, 100 Cyberport Road

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