AI+ Tool and Solution Catalogue

Reference No. A-0071
Solution Name Solution for Workflow Management and Automation

Solution Description

This AI-Driven Enterprise Automation Solution leverages a modular agent framework and pre-trained NLP models to automate complex workflows without knowledge graphs. Agents process raw business requirements (e.g., insurance claim automation, customer intent classification) via semantic embeddings, enabling rapid task clustering.

This solution utilizes

1.) Data Preprocessing Agent to clean and standardize inputs;

2.) Demand Classification Agent to group needs using AI-driven clustering; and

3.) Evaluation and Recall Agent to monitor performance, triggers rollbacks, and reduces manual tasks.

Application Areas
Workflow Management and Automation

Use Case

This architecture uses a modular agent framework to automate enterprise workflows without knowledge graphs. Pre-trained NLP models process business requirements (e.g., insurance claims, customer intent, SOP, Guidelines) to cluster tasks via semantic embeddings.

This all-in-one solution manages public-facing frontends such as making appointments for government services, support online payments, answer inquiries and handling issues through AI-driven data extraction from internal controlled resources, and/or assist in complex problem solving.

Support On-premise deployment Yes
Support standalone laptop No
Graphics Processing Unit (GPU) required Yes
Pricing Model
Project-based tailored to specific use case scenario
Free Trial Yes
Company / Organisation Name Computer And Technologies Solution Limited
Email Address felix_lam@ctil.com
Telephone Number +85225038233
Website https://www.ctil.com/
Address 18/F, Viva Place, 36 Heung Yip Road, Wong Chuk Hang
Presentation Decks

Presentation Videos

If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.