AI+ Tool and Solution Catalogue
| Reference No. | A-0184 |
| Solution Name | Alluvia.ai – Cross-Channel Customer Service Agent (Text, Voicebot, Whatsapp, Email) |
Solution Description
Alluvia.ai - Cross-Channel Customer Service Agent is an AI-powered, cross-channel customer service solution designed for government departments. Users can interact instantly through text, voicebot, WhatsApp, or email, receiving accurate, source-verified responses from both internal knowledge bases and web resources.
The platform reduces manual workload, improves response efficiency, and maintains round-the-clock, reliable information delivery. Easy knowledge management allows departments to control the scope of answers, and omni-channel deployment is supported, including web chatbots and physical information kiosks.
| Application Areas |
AI-Driven Digital Human Customer Service
|
Use Case
Alluvia AI's Customer Service Agent can be deployed as a website chatbot, mobile app chatbot or public enquiry kiosk. Citizens can submit questions at any time via their preferred channel, and the AI agent will retrieve the most relevant and accurate response from department-specific or cross-department knowledge bases and official sources.
This improves service transparency, citizen engagement, and optimises staff resources by automating frequent enquiries.
| Support On-premise deployment | No |
| Support standalone laptop | No |
| Graphics Processing Unit (GPU) required | No |
| Pricing Model |
Hybrid Model - Combine subscription with per-user pricing (e.g. base subscription fee + additional cost per user)
Subscription-Based Pricing – Pay-per-data processed
Subscription-Based Pricing – Per-User Pricing
Subscription-Based Pricing – Monthly/Annual Subscription
One-time licensing fee with annual renewal
|
| Free Trial | Yes |
| Company / Organisation Name | Alluvia Limited |
| Email Address | info@alluvia.ai |
| Telephone Number | +85226235211 |
| Website | https://alluvia.ai/ |
| Address | Unit 2601-02, Kin Sang Commercial Centre, 49 King Yip Street, Kwun Tong, Hong Kong |
| Presentation Decks |
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Presentation Videos
If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.
