I&T Solution

Solution Description

Citizen perspective requirements:

- Single view of the customer across council services

- Increased information about tenants on top of data holdings on council properties

- Consistent way of looking at properties across councils and consistent memorandums issued to citizens

- Single integrated IT platform and business applications across councils, with no functional overlap and data duplication

- Reduce or eliminate people-intensive, region-specific services, and improve workforce deployment options and responsiveness

Employee perspective requirements:

- A mobile HR app for employees to use anywhere, anytime

- Reduce or eliminate the need for field-based workers to return to the office

- Remove the need for managers to be in the office to make approvals

- Improve the accuracy of data capture

The SAP solution that includes SAP Fiori and SAP Mobile Platform, integrated with the core business process systems, results in fully automated, e-archived services accessible to citizens and employees round the clock, at home or on the move.