I&T Solution

Reference No.

S-0162

Solution Name

Automate the verification of electronic documents

Solution Description

NICE and ISS are pleased to propose to reference no N-0043 on “automate the verification of electronic documents” which is automated scanning thousands electronic documents and classify them into different categories. Besides, the suspected inaccurate documents will be raised red-flag and transferred to appropriate law enforcement agencies for following. The result will be updated and loop back to the system after investigation. The classification process will be handled by an independent artificial intelligent inference engine server. Together with the NICE RPA frontend and the data visualization backend, the solution will provide real-time classification status and follow up. Users may alter the weight factor to emphasis or suppress different categories for the up-coming scanning.

Application Areas

Commerce and Industry

Technologies Used

Artificial Intelligence (AI)

Robotic Process Automation

Use Case

• More tasks handled at any given time (7x24 for unattended robot)

• Human errors are eliminated

• Significant cost reductions

• Shorter SLAs and improve CSAT

• Employees focus on hi-value tasks and improve ESAT

• Quick ROI

• Reduce training cost

• Compliance Adherence

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.