I&T Solution

Solution Description

Brief introduction:

Our solution allows quick deploy and easy maintenance of chatbots and voicebots. We have a graphical user interface for chatbot conversation building. Users without technical knowledge can access or modify the chatbot. We also have a AI system which allows continuous and sustainable supervised machine learning training. That one, also, can be accessed or managed by users without technical knowledge. The main usages for the chatbots are:

- general enquiries / FAQ

- order/job management

- surveying

Features:

1. supports mixed language - Cantonese, Chinese, English

2. supports text & voice

3. real AI - not based in keywords

4. language model tailor made for Hong Kong

5. low TCO (total cost of ownership) - easy maintenance

6. decision logic tree - unlike other chatbots in the market, ours is more like humans. It can ask follow up questions, it has memory, and it is intelligent. All the logic can be pre-set by user.

7. high accuracy - before training - 90%, after training - 97%

8. strong fallback mechanism - fallback should be eliminated, however, if there is a fallback, we have a complete solution to handle. Fallbacks can trigger a ticket in our chat monitor, or can initiate notifications (email, api, etc).

Service level:

1. After UAT and system launch, we monitor closely the performance for 1 month. On some periods, we monitor every single enquiry to ensure correctness of the chatbot.

2. After 1 month of close monitoring, we'll keep monitoring every day.

3. AI model are updated every several days to keep accuracy high.

Security & sustainability:

1. Our solution can be on premise or cloud based. For on premise one, for security concerns, apart from the application system, even the AI training part, can be done on premise too.

2. Also we've a data masking algorithm, that masks all sensitive entity information in the data, providing maximum security.

3. The language model trained during development and deployment, will be owned by the Government. It can be transferred to other vendors for continuous development in the future.

4. Our technology used is developed by our company, or using open source library. All of our training data to build the model was owned by our company.

5. The chatbots developed will be closed chatbots, they will not extract information from outside the scope defined by user.

6. Scalability - we support multi channel chatbots, they can serve multiple clients at the same time.

Our solution includes the following systems:

1. chatbot design platform

2. AI NLP engine

3. speech recognition & text to speech engine

4. AI training module

5. Integration module