I&T Solution
Reference No.
S-0372
Solution Name
Intelligent chat-bot for multiple channels including appointment bookings
Solution Description
Your citizens choose the most convenient channel. Be where your citizens are. Just like a friend.
Multiple Touch Points. One Solution.
novomind iAGENT will enable you to manage all customer service communication within a single platform, such as calls, emails, social media, live-chat, Chatbot, SMS, WhatsApp, WeChat, Messenger or LINE and more.
Answer and route all citizen enquiries to the right agents automatically according to what citizens wrote using powerful NLP for multiple languages and to citizen profiles fully connected to your existing CRM/database/ID system.
Access a full history of each interaction across all channels to analyze and better manage the customer services activity while increasing user satisfaction at the same time.
The solution increases efficiency, reduces response times and brings use satisfaction to the next level using modern omnichannel customer service technology used by the renowned brands and institutions such as DHL, AXA, The German Parliament, Puma, Lufthansa Airlines, various healthcare providers and hospitals, e-commerce stores, banks and insurance companies.
Application Areas
Broadcasting
City Management
Climate and Weather
Commerce and Industry
Development
Education
Employment and Labour
Environment
Finance
Food
Health
Housing
Infrastructure
Law and Security
Population
Recreation and Culture
Social Welfare
Transport
Technologies Used
Artificial Intelligence (AI)
Cloud Computing
Data Analytics
Machine Learning
Natural Language Processing
Use Case
Citizens expect an excellent service level across all government departments. The solution allows government department to offer mutliple channels such as email, call, web chat, social media and various messenger apps. These can be further equipped with intelligent chat-bots to optimize enquiries.
All enquiries will end up in one single front end for the service agents, giving agents all they need to reply to enquries fast and efficiently. Citizens like to choose their most convenient channel. We believe that smart cities and government should be where their citizens are, just like a friend.
Company / Organisation Name
novomind AG
Email Address
bbarreck@novomind.comTelephone Number
98671658
Address
23/F On Building 162 Queens Road Central Central, Hong Kong
If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.
