I&T Solution

Solution Description

We are specialized in Artificial Intelligence (A.I.), Machine learning, NLP technology by delivering tailor-made AI springboard for businesses to innovate beyond the horizons.

We have an A.I. virtual agent for smart concierge, it equipped with vivid emotions, detailed facial expressions and body gestures. It can help to solve different customer's enquiries, providing form-filling advice at service counters. It can provide advice on form filling, and answer application-related enquiry with less manpower overheads at service counters.

It has integrated with machine learning technology, able to continuously improve its chatting and responding skills and give more close-fitting replies to visitors’ other enquiries.

A.I. customer service in today’s society often focus on voice related supports only, our innovation A.I. ambassador is designed to change the norm and bring in animated avatar characters, complete with emotion, gestures to add the human-touch elements to the virtual assistance world.

With the added of human-touch, we hope to provide a more comprehensive customer service solution to replace the previously manned customer servicing.

Moreover, it has powerful A.I. functionalities:

● Machine Learning NLP Conversational Chatbot

Use of NLP technology for voice-to-voice conversational interaction

● Animated A.I. Service Agent

Animated avatar to create branding Ambassador

● Age and Gender detection

Age and Gender detection to recommend products to the target customers

● Form filling OCR

Embedded with OCR technology in order to scan the documents and auto fill in forms

● People Counting and waiting time

Count the number of people and the time spend with the A.I. Ambassador

● Interface with "iAM Smart"

Personal details can be retrieved from "iAM Smart" and auto fill into the form

● QR Code Recognition

Embedded QR code reader to meet business needs

● Payment Gateway

Integration with Octopus, Credit Card, Alipay

● Smart Notification

Send notification via WeChat, Whatsapp, Email, SMS, Facebook Messenger, etc

● Multi-lingual support

Support English, Traditional Chinese, Simplified Chinese, or other languages