I&T Solution

Solution Description

1. Automated document verification: Upon receiving each application, an automated robotic process automation would be initiated to scan the documents using an optical character recognition (OCR) system. The solution would employ the scanned data to notify the designated case officer responsible for the application, either through email or an internal portal.

2. Automated follow-up for missing documents: To ensure the completeness of each application, the solution would compare the scanned information against predefined criteria. Any applications found to have missing or incomplete documents would be flagged, and automated notifications would be generated and sent to the applicants via email and SMS.

3. Integrated tracking via internal dashboard: The solution would maintain a comprehensive record of the application's progress and present it in a user-friendly dashboard for internal use. It would automatically generate case notes for each application milestone (e.g., document received, case assigned, document missing, decision made) and provide real-time updates for application status. The solution would ensure seamless data exchange between systems to avoid duplication and inconsistencies.

Overall, the implementation of this solution would substantially reduce the manual effort required for document verification and tracking, while providing a prompt and efficient overview of the application's progress status.