I&T Solution

Our CRM SaaS solution offers an innovative approach to addressing the challenges faced in housing management. Currently, the operation for management staff relies heavily on manual processes. For instance, if a light bulb needs to be replaced in a hallway, residents have to physically go to the office or directly report the issue to staff members. The staff then needs to make a phone call to the maintenance team to request a repair.

However, with our integrated tech system, we can revolutionize and digitize this entire procedure. By simply texting our dedicated WhatsApp number, residents can report any maintenance issues. Our advanced AI technology automatically detects and converts these conversations into actionable tickets within the system. This streamlines the process, allowing staff members to view the reported issue online, clearly categorize its urgency, and automatically assign it to the maintenance team for prompt resolution.

In summary, our CRM SaaS solution, which seamlessly integrates with various communication channels, offers a transformative solution to enhance housing management. By simplifying the reporting process, automating ticket creation, and providing valuable data insights, our solution improves operational efficiency, resident satisfaction, and cost-effectiveness.