The existing workflow of handling electronic applications of a public service involves a number of manual processes, such as validating the received data against specific sources of the Internet, searching for relevant market information from various websites to support application assessments, and inputting the collected information into the system in a pre-defined format. Those manual processes are repetitive, time consuming and prone to error. The department wants to make use of Information Technology to automate the manual processes for improvement of process accuracy and operational efficiency.
