創新及科技解決方案

Government departments can each have a voice assistant and chatbot which provides information in multiple languages. The App is triggered by voice and/or text can provide simple information in realtime, answers to requests, booking for appointments, deliver documents to a mobile device.

Benefits: Reduce labour cost for servicing information and enhance and/or take over the job of a call centre. Provide realtime updates to information on the cloud. Analyses which information is most popular.

Reduced cost and time to set up compared to other alternative voice solutions: Our model uses elastic intent modelling so we only need to train a single intent and the model replicates all variations. Single language training model replicated to all other languages so no need to pay for development for each language added.

Cost: setup fee for identifying and modelling the base intents. Monthly license fee to cover the requests to the cloud server. Cloud deployment - No capex needed.