創新及科技解決方案

解決方案編號

S-0606

解決方案名稱

優管科技

解決方案描述

Butler is an AI-powered CRM enterprise SaaS solution that revolutionises communication and workflow for all stakeholders in the property industry. The innovative platform, Butler Management System (BMS), enables partners to enhance efficiency and elevate tenant experiences by seamlessly integrating with popular communication channels such as WhatsApp.  Instantly transforming a communication tool into a productivity tool.

The innovation behind Butler lies in leveraging WhatsApp for end-users, providing dynamic user experiences, optimizing customer relationship journeys, and elevating living experiences. With AI technology, Butler can automatically capture WhatsApp conversations and transform them into actionable tickets for staff/admin with summaries, categories, urgency levels, and even staff assignments with smart reminders. This digitalization and streamlining of operations enhance transparency, accountability, and save staff time spent on handling customer/resident queries.

應用領域

發展
房屋
工商業
就業及勞工

使用的技術

機器學習
機械人流程自動化
流動技術
人工智能
數據分析
預測分析
自然語言處理

使用例子

Our CRM SaaS solution offers an innovative approach to addressing the challenges faced in housing management. Currently, the operation for management staff relies heavily on manual processes. For instance, if a light bulb needs to be replaced in a hallway, residents have to physically go to the office or directly report the issue to staff members. The staff then needs to make a phone call to the maintenance team to request a repair.

However, with our integrated tech system, we can revolutionize and digitize this entire procedure. By simply texting our dedicated WhatsApp number, residents can report any maintenance issues. Our advanced AI technology automatically detects and converts these conversations into actionable tickets within the system. This streamlines the process, allowing staff members to view the reported issue online, clearly categorize its urgency, and automatically assign it to the maintenance team for prompt resolution.

In summary, our CRM SaaS solution, which seamlessly integrates with various communication channels, offers a transformative solution to enhance housing management. By simplifying the reporting process, automating ticket creation, and providing valuable data insights, our solution improves operational efficiency, resident satisfaction, and cost-effectiveness.

公司／機構名稱

美豐企業有限公司

電郵地址

jon@butlerasia.com

電話號碼

60166887

網址

www.butlerasia.com

地址

Unit 4317, 43/F, AIA Tower, 183 Electric Rd, North Point

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