AI+ Tool and Solution Catalogue
| Reference No. | A-0109 |
| Solution Name | AI Ambassador / LLM Virtual Receptionist |
Solution Description
This intelligent virtual receptionist system utilizes advanced Large Language Model technology to provide 24/7 multilingual customer service for government facilities. The solution addresses critical business needs by offering consistent, professional front-desk services that can handle visitor inquiries, provide wayfinding assistance, and deliver accurate information about government services. The system reduces waiting times, improves visitor satisfaction, and allows human staff to focus on more complex tasks requiring personal attention.
| Application Areas |
AI-Driven Digital Human Customer Service
|
Use Case
The virtual receptionist will be deployed at government building entrances and service centers to welcome visitors, answer frequently asked questions about government services, provide directions within facilities, schedule appointments, and offer basic information in multiple languages including Cantonese, English, and Mandarin.
| Support On-premise deployment | Yes |
| Support standalone laptop | Yes |
| Graphics Processing Unit (GPU) required | Yes |
| Pricing Model |
One-time licensing fee with annual renewal
|
| Free Trial | No |
| Company / Organisation Name | HKT Limited |
| Email Address | christy.yy.chan@pccw.com |
| Telephone Number | +85228883591 |
| Address | 23/F, PCCW Tower, TaiKoo Place, 979 King's Road, Quarry Bay, Hong Kong, Hong Kong, HK |
| Presentation Decks |
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Presentation Videos
If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.
