AI+ Tool and Solution Catalogue
| Reference No. | A-0113 |
| Solution Name | Voice Insight |
Solution Description
Voice Insight is an enterprise-level voice intelligence solution tailored for high-sensitivity scenarios in industries such as finance, government, e-commerce, and logistics. It is powered by Alibaba Cloud's Qwen-audio and Qwen2.5-max large models, utilizing multi-stage model distillation and adversarial training frameworks.
The solution supports the independent deployment of ASR engines or intelligent quality inspection engines (with a detection rate of over 90%) and can fulfill end-to-end "recognition-analysis" needs, ensuring that data complies with enterprise privacy, security, and regulatory requirements.
| Application Areas |
AI-Driven Digital Human Customer Service
Creativity and Promotional Marketing
AI Meeting Minutes Summaries and Communication Collaboration
Writing and Content Creation
|
Use Case
A bank in Hong Kong uses Voice Insight to perform quality inspection on its voice customer service. By transcribing audio conversations with customers into text for speech analysis, the system checks whether any inappropriate or prohibited statements were made during the calls. This approach has boosted efficiency by 80%, enabling the processing of 15 minutes of audio within just one minute.
| Support On-premise deployment | Yes |
| Support standalone laptop | Yes |
| Graphics Processing Unit (GPU) required | Yes |
| Pricing Model |
Hybrid Model - Combine subscription with per-user pricing (e.g. base subscription fee + additional cost per user)
Subscription-Based Pricing – Monthly/Annual Subscription
按次
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| Free Trial | Yes |
| Company / Organisation Name | Alibaba Cloud Intelligence Hong Kong |
| Email Address | kelly.yeung@alibaba-inc.com |
| Telephone Number | +85291222603 |
| Address | 31/F, Tower 1, Times Square, 1 Matheson Street, Causeway Bay |
| Presentation Decks |
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Presentation Videos
If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.
