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AI+ Tool and Solution Catalogue
| Reference No. | A-0160 |
| Solution Name | Social Worker AI |
Solution Description
诉求边聊边报，支持在智能助手的引导下，一边聊天一边完成诉求的上报。 多模态图片识别诉求，支持上传诉求问题图片，通过多模态大模型识别诉求，并进行诉求描述整理和内容质检优化。 诉求标题总结，根据诉求内容智能总结事件标题。 诉求智能分类，根据诉求内容智能分析，完成诉求类型智能分类。 咨询智能解答，支持从政策规范和部门办事方面，帮居民解答社保、医保、民政等日常生活工作关注度较高领域的相关问题。
| Application Areas |
AI-Driven Digital Human Customer Service
|
Use Case
居民诉求解忧助手，以AI社会工作者的身份，加入社区工作群，协助社区工作者或网格员解答居民问题或引导居民上报诉求，减轻社区工作者或网格员的工作量。
| Support On-premise deployment | Yes |
| Support standalone laptop | No |
| Graphics Processing Unit (GPU) required | Yes |
| Pricing Model |
One-time licensing fee with annual renewal
Subscription-Based Pricing – Monthly/Annual Subscription
|
| Free Trial | Yes |
| Company / Organisation Name | China Unicom (Shandong) Industrial Internet |
| Email Address | Mucy9@chinaunicom.cn |
| Telephone Number | +8618560809590 |
| Address | Co., Ltd. 1509 Shunhua Road, 5th floor, Jinan, Shandong, China |
| Presentation Decks |
|
Presentation Videos
If any government department would like to obtain additional information about the AI solution, please contact Smart LAB.
