Service Needs

Reference No.

N-0070

Title

Automation of data verification

Business Needs / Challenges

The existing workflow of handling applications of a public service involves a number of manual processes, such as verifying the information stated in application forms against those contained in supporting documents, which include English, Traditional Chinese and Simplified Chinese handwritten documents, through visual inspection.  The process is time-consuming and prone to error.  The department intends to make use of technologies to automate the verification processes for improvement of process accuracy and operational efficiency.

Application Areas

Education

Expected Outcomes

With the application of artificial intelligence, machine learning, robotic process automation and other technologies, the technology solutions should be able to automate the processes of verifying the data contained in the applications accurately and efficiently and minimise the human effort required.

Technologies to be Used

Artificial Intelligence (AI)
Machine Learning
Natural Language Processing
Robotic Process Automation