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Service Needs
Reference No.
N-0084
Title
Chatbot at public website
Business Needs / Challenges
The department is exploring solutions to integrate chatbot functions in its public website to handle enquiries and collect information for follow-up actions. Apart from these, the department would like to explore other possible functions of chatbot which can help to enhance user experience and improve the public services.
Application Areas
Public Service
Expected Outcomes
Allow the public to submit enquiries and obtain information through a chatbot in the department's public website.
Technologies to be Used