創新及科技解決方案

解決方案描述

Your citizens choose the most convenient channel. Be where your citizens are. Just like a friend.

Multiple Touch Points. One Solution.

novomind iAGENT will enable you to manage all customer service communication within a single platform, such as calls, emails, social media, live-chat, Chatbot, SMS, WhatsApp, WeChat, Messenger or LINE and more.

Answer and route all citizen enquiries to the right agents automatically according to what citizens wrote using powerful NLP for multiple languages and to citizen profiles fully connected to your existing CRM/database/ID system.

Access a full history of each interaction across all channels to analyze and better manage the customer services activity while increasing user satisfaction at the same time.

The solution increases efficiency, reduces response times and brings use satisfaction to the next level using modern omnichannel customer service technology used by the renowned brands and institutions such as DHL, AXA, The German Parliament, Puma, Lufthansa Airlines, various healthcare providers and hospitals, e-commerce stores, banks and insurance companies.