I&T Solution

Reference No.

S-0056

Solution Name

Advanced Contextual Analytic Solution for public enquiries

Solution Description

1. Advance Contextual Analysis for TD (Transport Department)'s public enquiries (1823 hotline) text content

2. Supported Language: Chinese Traditional, Chinese Simplified, English

3. Analyzing and suggesting relevant past cases with both original enquiry and answer

4. Showing valued Keywords with interactive association

5. Using Microsoft PowerBI platform to facilitate Interactive Dashboard

Application Areas

City Management

Development

Environment

Infrastructure

Transport

Technologies Used

Artificial Intelligence (AI)

Cloud Computing

Data Analytics

Deep Learning

Machine Learning

Natural Language Processing

Use Case

Contextual analysis provide a classification on different kind of complaint or comment. Currently, TD and other department require number of human resources to review, assess and classify different comment. We observed there are lot of repeating request but still need the colleague to review those content.

Using the solution, we can shorten up large number of human resources from reading and classification. And it can recommend to possible answer to particular complaint / comment. It can boost up the SLA of the turn-a-round time. This solution also can apply to different department with the complaint from 1823.

Company / Organisation Name

Leading Edge Group Limited

Email Address

bennylau@leadingedge-group.com

Telephone Number

9376 7332

Website

www.leadingedge-group.com

Address

16/F, Cameron Centre, 57-59 Chatham Road South, Tsim Sha Tsui, Hong Kong

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.