創新及科技解決方案
解決方案編號
S-0056
解決方案名稱
Advanced Contextual Analytic Solution for public enquiries
解決方案描述
1. Advance Contextual Analysis for TD (Transport Department)'s public enquiries (1823 hotline) text content
2. Supported Language: Chinese Traditional, Chinese Simplified, English
3. Analyzing and suggesting relevant past cases with both original enquiry and answer
4. Showing valued Keywords with interactive association
5. Using Microsoft PowerBI platform to facilitate Interactive Dashboard
應用領域
城市管理
發展
環境
基礎設施
運輸
使用的技術
人工智能
雲端運算
數據分析
深度學習
機器學習
自然語言處理
使用例子
Contextual analysis provide a classification on different kind of complaint or comment. Currently, TD and other department require number of human resources to review, assess and classify different comment. We observed there are lot of repeating request but still need the colleague to review those content.
Using the solution, we can shorten up large number of human resources from reading and classification. And it can recommend to possible answer to particular complaint / comment. It can boost up the SLA of the turn-a-round time. This solution also can apply to different department with the complaint from 1823.
公司／機構名稱
領越集團有限公司
電話號碼
9376 7332
地址
16/F, Cameron Centre, 57-59 Chatham Road South, Tsim Sha Tsui, Hong Kong
若政府部門欲對創科方案進行PoC試驗或技術測試，請聯絡Smart LAB。
