创新及科技解决方案
解决方案编号
S-0056
解决方案名称
Advanced Contextual Analytic Solution for public enquiries
解决方案描述
1. Advance Contextual Analysis for TD (Transport Department)'s public enquiries (1823 hotline) text content
2. Supported Language: Chinese Traditional, Chinese Simplified, English
3. Analyzing and suggesting relevant past cases with both original enquiry and answer
4. Showing valued Keywords with interactive association
5. Using Microsoft PowerBI platform to facilitate Interactive Dashboard
应用领域
城市管理
发展
环境
基础设施
运输
使用的技术
人工智能
云端运算
数据分析
深度学习
机器学习
自然语言处理
使用例子
Contextual analysis provide a classification on different kind of complaint or comment. Currently, TD and other department require number of human resources to review, assess and classify different comment. We observed there are lot of repeating request but still need the colleague to review those content.
Using the solution, we can shorten up large number of human resources from reading and classification. And it can recommend to possible answer to particular complaint / comment. It can boost up the SLA of the turn-a-round time. This solution also can apply to different department with the complaint from 1823.
公司／机构名称
領越集團有限公司
电话号码
9376 7332
地址
16/F, Cameron Centre, 57-59 Chatham Road South, Tsim Sha Tsui, Hong Kong
若政府部门欲对创科方案进行PoC试验或技术测试，请联络Smart LAB。
