S-0048
AI-based Application
ARTIFICIAL intelligence already helps run government, with cognitive applications doing everything from reducing backlogs and cutting costs to handling tasks we can’t easily do on our own, such as predicting fraudulent transactions and identifying criminal suspects via facial recognition. Indeed, while we expect AI-based technology in the years ahead to fundamentally transform how public-sector employees get work done—eliminating some jobs, redesigning countless others, and even creating entirely new professions—it’s already changing the nature of many jobs and revolutionizing facets of government operations.
It’s highly unusual for a business improvement to increase speed, enhance quality and reduce costs at the same time, but cognitive technologies offer that tantalising possibility.
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AI-based applications can reduce backlogs, cut costs, overcome resource constraints, free workers from mundane tasks, improve the accuracy of projections, inject intelligence into scores of processes and systems, and handle many other tasks humans can’t easily do on our own, such as sifting through millions of documents in real time for the most relevant content.
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