创新及科技解决方案

解决方案描述

We are an AI company with special focus on natural language processing (NLP) and deep learning. Since founded in 2016, we have had multiple chatbot project experiences for over 100 key accounts covering finance, telecom, internet, utility and other industries. Our clients include China Merchants Bank, PICC, Futu Securities, DiDi, China Mobile, Ctrip, etc. We can deploy our service via web page (H5), App, Wechat, Whatsapp and other common instant messengers. The chatbot can cover general FAQ, task completion and knowledge-based inquiry. Our chatbot can understand users' real intents, answer the question, generate a work order, and guide the users to complete a task/request step by step (i.e. a maintenance request) via conversational UI. We demonstrate a track record, including average 90%+ of accuracy and help our clients significantly reduce the pressure from customer service and increase the self-resolution rate to 80%. Our project team includes project manager, system architecture, data manager and product manager who together ensure the service quality and excellent result. In addition, the advantage of our chatbot system is it only requires light and smart maintenance effort that a normal trained employee can handle it. We believe our solution can significantly reduce workforce and release human for cognitive and creative tasks.