創新及科技解決方案
解決方案編號
S-0216
解決方案名稱
BMC Helix Service & Operations Management
解決方案描述
BMC Helix is an industry-leading service and operation management solution that uses cognitive automation technologies to enable organizations’ digital transformation. The Helix solution suite covers wide range of capabilities such as
- ITSM (IT Service Management)
- Employee self-service
- Auto-discovery of servers/storage in data center
- Server/application/network monitoring
- Server/network Capacity Optimization
- Cloud Security
All these capabilities are provided in an single integrated platform which customer can choose to be on-premise or SaaS. BMC Helix enables proactive service resolution, providing the ability to monitor, service, and remediate events as they occur. The modern persona-based UX are optimized across devices. The powerful, stunning reports and visualizations provide data driven insights for making critical decisions.
應用領域
城市管理
就業及勞工
房屋
基礎設施
運輸
IT Service Management, IT Operation Management, Employee Self-Service
使用的技術
人工智能
雲端運算
機器學習
預測分析
使用例子
- Delivers IT service management through auto-classification, assignment and routing of incidents
- Provides an intelligent, omni-channel conversational experiences across all devices and channels including Web, mobile, SMS ,Chatbot and Skype, allowing technology issues to be addressed proactively in a user-friendly manner
- Single pane of glass visibility across on-prem, multi-cloud and container environments
- Combined ITSM and ITOM use cases to automate incident creation, efficiently route tickets, and speed MTTR
公司／機構名稱
BMC Software
電郵地址
daniel_wong@bmc.com電話號碼
28792207
網址
www.bmc.com地址
Room 2706, Devon House, 979 King’s Road, Quarry Bay, Hong Kong
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