创新及科技解决方案
解决方案编号
S-0216
解决方案名称
BMC Helix Service & Operations Management
解决方案描述
BMC Helix is an industry-leading service and operation management solution that uses cognitive automation technologies to enable organizations’ digital transformation. The Helix solution suite covers wide range of capabilities such as
- ITSM (IT Service Management)
- Employee self-service
- Auto-discovery of servers/storage in data center
- Server/application/network monitoring
- Server/network Capacity Optimization
- Cloud Security
All these capabilities are provided in an single integrated platform which customer can choose to be on-premise or SaaS. BMC Helix enables proactive service resolution, providing the ability to monitor, service, and remediate events as they occur. The modern persona-based UX are optimized across devices. The powerful, stunning reports and visualizations provide data driven insights for making critical decisions.
应用领域
城市管理
就业及劳工
房屋
基础设施
运输
IT Service Management, IT Operation Management, Employee Self-Service
使用的技术
人工智能
云端运算
机器学习
预测分析
使用例子
- Delivers IT service management through auto-classification, assignment and routing of incidents
- Provides an intelligent, omni-channel conversational experiences across all devices and channels including Web, mobile, SMS ,Chatbot and Skype, allowing technology issues to be addressed proactively in a user-friendly manner
- Single pane of glass visibility across on-prem, multi-cloud and container environments
- Combined ITSM and ITOM use cases to automate incident creation, efficiently route tickets, and speed MTTR
公司／机构名称
BMC Software
电邮地址
daniel_wong@bmc.com电话号码
28792207
网址
www.bmc.com地址
Room 2706, Devon House, 979 King’s Road, Quarry Bay, Hong Kong
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