I&T Solution

Reference No.

S-0242

Solution Name

Queue-it - Virtual Waiting Room

Solution Description

Queue-it is the original virtual waiting room, designed to put you back in control of your website performance during peak demand. When online visitors exceed your capacity, they are redirected to a customizable virtual waiting room and then throttled back to your website or app in a controlled first-come, first-served order.

What you get with Queue-it?

Deliver
Protect your reputation and create a seamless, branded experience for high-demand sales. Put visitors in a fair first-in, first-out line, harness queue psychology, and tap into social proof.

Manage
Control is at your fingertips with GO Queue-it, our web-based admin platform. Configure queue settings, monitor real-time queue traffic, and get data-driven insights into future sales.

Protect
Serve your genuine customers, not bots. Validate visitors using reCAPTCHA or Queue-it’s innovative Proof-of-Work challenge and verify that visitors have come from the queue.

Exercise control over any situation

Cover your time-limited sales
Manage pre-sale build-up with a countdown pre-queue page. At sale start, visitors are randomized and assigned a place in line. You neutralize any advantage to arriving early and offload early visitors from your infrastructure. People who arrive after the sale starts get a first-come, first-served place in line.

Queue visitors only when needed
Guard against sudden spikes in online traffic 24/7. Queue-it acts as a safety net that keeps you from crashing. It constantly monitors your website and app traffic levels and activates the queue only when traffic exceeds the thresholds you configure.

Get protection where you need it
Your performance bottlenecks are specific to your website setup. With Queue-it you can protect your entire site or target your worst bottlenecks. This flexibility means your customers can browse and only enter the queue on resource-intensive actions like “Add to Cart” or checkout.

Queue across any device
Every business has its own device mix, but the future is clearly mobile. Queue-it is built to accommodate the unique challenges of mobile queuing. Visitors keep their place in line if they leave the browser or app, lock their phones, or have their phone run out of battery. Meet your customers where they are and cover all entry points to your infrastructure.

Deliver a seamless brand experience
Don’t leave your customers to decipher confusing error messages or frantically refresh the page.

Create a branded experience with Queue-it’s versatile queue page. Engage visitors with promotional marketing content and keep them updated with real-time communication. You increase trust, loyalty, and customer satisfaction.

Application Areas

Broadcasting
City Management
Climate and Weather
Commerce and Industry
Development
Education
Employment and Labour
Environment
Finance
Food
Health
Housing
Infrastructure
Law and Security
Population
Recreation and Culture
Social Welfare
Transport

Technologies Used

Using the CDN edge and also the bot management with the queuing software to provide a satisfied environment to visitor.

Use Case

CuMask+ website : Queue-it providing the virtual queuing page to the CuMask collection on event-based with an aim to make the visitor satisfied and feel fairness when they visit the website.

Company / Organisation Name

Master Concept (Hong Kong) Limited

Email Address

johnathan.ip@hkmci.com

Telephone Number

6194 8949, 3589 6700

Website

hkmci.com

Address

5/F, New Media Tower, 82 Hung To Road, Kwun Tong, Kowloon.

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.