I&T Solution

Reference No.

S-0465

Solution Name

Gazellio – an AI based IT Enterprise Service Management solution (IT ESM)

Solution Description

Gazellio, established since 2010, is a leading IT Enterprise Service Management (IT ESM) consulting and service solution, developed for digital transformation of work flow applications with big data, block chain and AI technologies.

Key benefits to clients
   -	Improve the operational efficiency of IT department
   -	Provide better customer services
   -	Resolve issues of lack of IT support talent
   -	Prioritize support to more important and urgent enquires
   -	Comply to regulations and standards
   -	Reduce cost
   -	Improve security against cyber attack

Application Areas

Commerce and Industry
Finance
Law and Security

Technologies Used

Artificial Intelligence (AI)
Blockchain
Big Data,Cybersecurity

Use Case

Gazellio IT ESM solution has been used by over 100 global and international clients in call centre and service centre service management, software development work flow management, secured remote office management during Covid-19 and IT asset management for auditing. Gazellio IT ESM has both an on-premises and a Software-as-a-Service cloud based solution.

Clients are from Banking, Finance, Manufacturing, Education, Logistics, Retail to e-Commerce.

Company / Organisation Name

Shanghai Super Computing Company Limited – a Tencent invested company

Email Address

eddiehui@gazellio.com

Telephone Number

+852 9186 3686

Website

https://www.gazellio.com

Address

1688-13 Lianhang Road, Minhang District, Shanghai, China

If any government department would like to conduct PoC trial or technology testing on the I&T solution, please contact Smart LAB.